Frequently Asked Questions
Everything you need to know about our gourmet chocolate collections.
How should I store my MarieBelle chocolates?
To preserve the delicate flavors and textures, store your chocolates in a cool, dry place between 55°F and 65°F. Avoid refrigeration if possible, as it can cause blooming or condensation.
Do you offer international shipping?
Yes, we ship our luxury chocolates worldwide. Please note that shipping rates and delivery times vary by destination, and customers are responsible for any applicable customs duties.
Are your products suitable for those with nut allergies?
While many of our chocolates do not contain nuts as an active ingredient, all our products are handcrafted in a facility that processes peanuts and tree nuts. We cannot guarantee a completely nut-free environment.
How do you ensure my order doesn't melt during transit?
During warmer months or when shipping to hot climates, we utilize insulated thermal packaging and frozen gel packs to ensure your chocolates arrive in perfect condition.
Can I include a personalized message with my gift order?
Absolutely. You can add a custom message during the checkout process, which will be printed on a signature MarieBelle gift card and included with your order.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our customer service team within 48 hours for a resolution.